We aim to provide appointments at your earliest convenience and respectfully require 24 hours’ notice should you need to cancel or reschedule your appointment. We operate a waiting list for patients needing urgent attention, and we will always make every effort to find an appropriate appointment for you at short notice; please consider this when moving or cancelling your session.

If you fail to attend, forget your appointment, arrive more than 20 minutes late or cancel your appointment with less than 24 hours notice, you will be charged the full fee if we cannot fill it with a patient from the waitlist.

We appreciate and understand that sometimes things crop up, accidents happen, cars break down, and family matters arise, and we always consider each case. Our priority is to fill the space; by booking with us, you agree to provide us with enough notice to facilitate this or pay the appropriate fee.